Stop switching between apps. BigChannal brings every WhatsApp, Messenger, and Instagram conversation into a single, fast dashboard — so your team never misses a message.
Unified Inbox
All channels · Live
Hi, I need help with my order #4521
When will my package arrive?
Love your products! Quick question…
Can I get a refund for this item?
What is BigChannal?
BigChannal is a SaaS omnichannel inbox built for support teams, sales teams, and growing businesses who receive customer messages across WhatsApp, Facebook Messenger, and Instagram.
Add your WhatsApp number, Facebook Page, or Instagram account in minutes. No code required.
Every customer message lands in a single, unified inbox — no more juggling multiple apps or accounts.
Respond instantly from your agent dashboard. The customer receives your reply in their original platform.
The Flow
Link your WhatsApp, Facebook Page, and Instagram accounts from the admin panel.
A customer messages you on WhatsApp, Messenger, or Instagram — just like they always do.
The message appears instantly in your BigChannal unified inbox, tagged with its source platform.
Your agent responds from the dashboard — in seconds. The reply lands back in the customer's platform.
Features
WhatsApp, Messenger & Instagram messages in one real-time feed.
Messages pushed live via WebSocket — no page refresh needed.
Automatically maps WAID, PSID, IGSID to a unified customer profile.
Add multiple WhatsApp numbers, Pages, or Instagram accounts — all separate.
Pre-written quick responses. Send common answers in one click.
Quote and reply to specific messages — customers see exactly what you're responding to.
Send images, documents, audio, and emoji reactions across all channels.
Multiple agents share the inbox. Assign, collaborate, and resolve together.
Scalable Architecture
BigChannal is built for teams that manage multiple brands, regions, or client accounts. Add as many channel instances as you need — each isolated and configurable.
Multiple WhatsApp numbers
Each number has its own inbox, configuration, and conversation history.
Multiple Facebook Pages
Manage several business pages without switching accounts.
Multiple Instagram accounts
Each Instagram business/creator account runs independently.
Separate inbox per brand/team
Channels stay isolated. No cross-contamination of conversations.
Support EN
Support ES
Brand Page A
Brand IG
Pricing
Start free. Scale as you grow. No hidden fees.
Perfect for small teams getting started.
For growing teams managing multiple channels.
For large teams, agencies, and SaaS re-sellers.
BigChannal is evolving into a full Social Media Management platform. DMs are just the beginning.
Schedule and publish posts to multiple platforms from one calendar.
Monitor and reply to comments across Facebook, Instagram, and more.
Unified view of all DMs, mentions, and comments — one inbox to rule all.
Analytics across all platforms: reach, response rate, volume, and more.
Connect your first channel in under 5 minutes. No credit card required.